We look forward to welcoming you (back) to Blackhills Specialist Dental Clinic.
Over the last few months, we’ve been busy investing in equipment and PPE to ensure safety and comfort for all our staff and patients. These include state of the art air purifiers in each surgery that replace and clean the air in just a few minutes.
- You will receive a phone call the day before your appointment to screen for any Covid-19 symptoms and update your medical history record. This may take a few minutes and all information will be treated in the strictest confidence. We aim to avoid taking payments at the reception where possible and will take a prepayment at this stage if this has not been made previously.
- Please do not bring any additional items, such as a handbag, phone or shopping into the clinic. Where possible, leave them in your car.
- It is a good idea to make sure that you have been to the toilet before leaving home to avoid use of the “public” toilet in the clinic
- Where possible come to your appointment alone. Accompanying adults or older children will be asked to wait outside in the car. Younger children or adults with special needs may enter the building but must follow the patient screening procedures and will not be allowed into the treatment surgery.
- Please try not to arrive too soon before your scheduled appointment. If you arrive early, please wait in your car in the car park. It would be helpful if you would call the clinic reception to confirm your arrival (01764 664446 - Option 1).
- If you are unable to call reception to announce your arrival, please ring the doorbell.
- The front door will remain locked until the clinician is ready to see you. Then the door will be opened, and we will ask you to confirm that you are still symptom free
- One of our team, wearing a mask and a visor, will use a contactless thermometer and take your forehead temperature.
- Once you enter the building, please sanitise your hands as instructed, and wear the face mask provided.
- You will be asked to place your belongings in a locker at the reception area – these will be kept securely until you leave the building.
- You will be guided to the dental surgery to see the specialist clinician and dental nurse.
- Your dental specialist, hygienist and nurse will all be wearing the necessary Personal Protective Equipment (PPE) to keep everyone safe. As many will appreciate, there is now a requirement for significant additional PPE for some procedures and as a result, it might be necessary to introduce a surcharge to help cover this. This will range between £20.00-£45.00 depending on the circumstances.
If you have any concerns or questions, please feel free to speak to us. Your safety and comfort are our priority